Shipping Policy

Welcome to Ties & Sparks
We are committed to delivering your favorite jewellery and accessories safely and on time. Please read our Shipping Policy carefully for details regarding order processing, delivery timelines, and shipping information.

1. Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, festive seasons, or high-demand periods, processing times may be slightly extended.

2. Shipping Time

Estimated delivery timelines:

Metro Cities: 3–5 business days
Other Locations: 5–8 business days

Delivery timelines may vary depending on location, courier availability, and external factors.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
Free shipping offers may be available on selected orders or promotional campaigns.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID or shipping confirmation through email, SMS, or WhatsApp so you can track your package easily.

5. Delivery Delays

While we aim for timely deliveries, delays may occur due to:

Weather conditions
Courier partner delays
Public holidays
Incorrect shipping details provided by customers
Unforeseen operational issues

Ties & Sparks is not responsible for delays caused by third-party courier services.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for re-delivery.

7. Damaged or Missing Packages

If your package arrives damaged or incomplete:

Please contact us within 48 hours of delivery.
Share clear photos of the package and products for assistance.

8. International Shipping

Currently, international shipping availability may vary. Additional customs duties or taxes, if applicable, will be the responsibility of the customer.

9. Contact Us

For any shipping-related questions or support, please contact our customer support team through our website.

Thank you for shopping with Ties & Sparks. We appreciate your trust and support.